I’m incredibly frustrated! To save money,we switched to Comcast Triple Play from Verizon for our phone and internet a week ago. We already had cable TV.
What a huge mistake! The cable guy installed it wrong, so we had to do it over the phone with some guy who knew nothing. Then, of course, the next day it went out again, so another hour was wasted getting it to work. Finally it seemed to be fixed. Five days went by, and each day I felt a little better about the switch.
And THEN…yesterday the service was extremely slow, and it eventually died. So we call again and this ditsy girl kept apologizing. I hung up on her when she put me on hold for the fourth time. Of course when you lose service with Comcast, you also have no house phone. So we’re using up our cell phone minutes trying to resolve this problem.
Well, after several calls, we got it on again. (And got a refund on our installation fee).
Yay, it finally worked late lsat night! Maybe it will stay on this time.
RIGHT! So why am I here at 9 a.m. on my slow-as-molasses laptop on somebody in the neighborhood’s network?!!?
I’m calling Verizon!
Good Morning Gloucester 
Sharon,
I work for Comcast Corporate and came across your blog. I would like to apologize for the frustrations we caused. Please allow our team the opportunity to correct the problems with your service. We’re happy to help. If you’d like our assistance, email us at the address below. We’re here whenever and if ever you need us.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComastMelissa
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Your not the only one Sharon. My sister had the same problem . Just hang in there Buddy Verizon is just a phone call away. Good luck
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It’s 7pm and it’s on right now. Off and on all day. A cable guy is scheduled to come out tomorrow. We’ll see how it goes…
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Gee Sharon, that’s a shame. But a couple of weeks ago I switched to Verizon because they had an internet deal. The guy couldn’t try my computer because I had to move it to the kitchen for the jack. When he left I moved the computer and it was so slow I wanted to heave the thing. I tried it for 2 days and no improvement. I’d have to wait sometimes for 4 minutes to get on anything. Verizon told me some old houses because of the wiring( I think she said copper wiring) couldn’t get the service. I was back with Comcast the next day. To save money, I went to the slow speed on Comcast(it’s $20.00 cheaper) and it’s still faster than Verizon was. I really hope someone can figure it out right for you. I would be interested in finding out what the heck is going on. Good luck.
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WHEN IS FIOS COMMING TO GLOUCESTER?
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I hear a year or more away.
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Having the same problem,surprise surprise,can’t get back to Verizon quick enough.I fell for the come on package and now i’m paying for 2 price increases in the last year. 180 smackers for cable with H.B.O internet and phone.No thanks. Plus i’m always losing my connection and having to deal with some eef over the phone.Verizon,i come running back.Comcast should not be in the telephone business.
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