Tag: Comcast issues

No home phone, no internet, no iPhone

Posted on by Sharon

Yesterday was one of those days when you yearn for the days before our dependency on electronics. You may remember my ranting about Comcast a few weeks ago. Well, we gave them all the patience we had. They came out and did a bunch of re-wiring, etc. Thursday, and it worked great for 12 hours.

Yesterday, service went down. Of course this means no internet or phone. So I called on my cell, and a woman in the corporate office said it was a node issue in our area. Great.

In the meantime, my cell phone died. I noticed that we had service, and connected my phone to the computer. Itunes popped up with an update for the phone and starts the process. Halfway through, I kicked myself for doing it. The phone froze completely. The internet and home phone were down. My main hard drive ran out of space. So from 8:30 last night until this morning my umbilical cord was severed, and I was going into shock.

I survived. The internet and phone were back on this morning. I googled answers to my iPhone issue and actually figured it out. The I made a call to Verizon to solve my Comcast fiasco.

I still remember our first telephone number 1465-M! A simpler life for sure.

—Sharon

ARRRRRGGH!

Posted on by Sharon

I’m incredibly frustrated! To save money,we switched to Comcast Triple Play  from Verizon for our phone and internet a week ago. We already had cable TV.

 What a huge mistake! The cable guy installed it wrong, so we had to do it over the phone with some guy who knew nothing. Then, of course, the next day it went out again, so another hour was wasted getting it to work. Finally it seemed to be fixed. Five days went by, and each day I felt a little better about the switch.

And THEN…yesterday the service was extremely slow, and it eventually died. So we call again and this ditsy girl kept apologizing. I hung up on her when she put me on hold for the fourth time. Of course when you lose service with Comcast, you also have no house phone. So we’re using up our cell phone minutes trying to resolve this problem.

Well, after several calls, we got it on again. (And got a refund on our installation fee).

Yay, it finally worked late lsat night! Maybe it will stay on this time.

RIGHT! So why am I here at 9 a.m. on my slow-as-molasses laptop on somebody in the neighborhood’s network?!!?

I’m calling Verizon!